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Return & Refund Policy
Shipping Policy
At Crimson Seal Cigar Company, we take pride in delivering premium, hand-rolled cigars crafted with care and precision. Due to the nature of our products, we maintain the following return and refund policy:
All Sales Final
For health, safety, and quality control reasons, all cigar sales are final. We do not accept returns or exchanges on tobacco products once they have been shipped.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, we will make it right.Please contact us within 48 hours of delivery with:- Your order number- A description of the issue- Clear photos of the product and packagingOnce reviewed, we may offer:- A replacement shipment- Store credit- A refund (if applicable)
Storage Responsibility
Cigars are sensitive to temperature and humidity. Once delivered, customers are responsible for proper storage. We are not liable for damage caused by improper handling after delivery.
Contact Us
For any concerns regarding your order, please contact us at:
📧 mwright@crimsonsealcigarco.com
📞 419-860-8352
Age Verification Policy
Age Verification Policy
Crimson Seal Cigar Company strictly prohibits the sale of tobacco products to anyone under the age of 21.
By accessing this website and placing an order, you confirm that you are at least 21 years old and legally permitted to purchase tobacco products in your state or jurisdiction.
We reserve the right to request additional age verification at any time before or after an order is placed. Orders may be canceled if valid identification cannot be provided.
All shipments may require an adult signature and valid government-issued identification upon delivery.
Any attempt to purchase products on behalf of a minor is strictly prohibited.
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